Privacy Policy

Effective September 8, 2026

Imperial Auto Lab LLC operates Imperial Auto Lab at 11700 S Military Trl, Suite 309, Boynton Beach, FL 33436. This policy covers our website, quote pages, advertising lead forms, shop inquiries and customer communications.

Information we collect

When you contact us, we collect the details you provide, such as your name, email address, phone number, vehicle information, requested services, photos, project preferences and messages. We also maintain consultation, estimate, invoice, payment-status and service records. Payment providers process payments through the payment portal.

Our website and advertising tools may collect browser and device information, IP address, pages visited, referral information, cookies, advertising click identifiers and interactions with forms or links.

How we use information

We use information to respond to inquiries, prepare personalized estimates, arrange consultations, provide services, manage invoices and payments, support customers and maintain business records. Our CRM helps our team organize requests and follow up. Automated tools, including our assistant Roxana, may answer basic questions and gather project details. Our sales team handles pricing and confirms availability.

Service providers and advertising measurement

We use providers such as HighLevel/LeadConnector, website hosting providers and payment processors to operate our services. We also use Google and Meta advertising and measurement tools. These tools may receive website events, advertising identifiers, lead identifiers, contact information in hashed form, and relevant lead or conversion status to measure results and improve advertising. Hashing does not make information anonymous.

Providers process information under their own applicable terms and privacy policies. We may also disclose information when necessary to comply with law or protect legal rights and security.

Text messages and email

Where you opt in, we may send messages about your inquiry, consultation, estimate or service. Promotional messages require the applicable marketing consent. Consent to marketing texts is not a condition of purchase. Message frequency varies; follow-up may be more frequent during the first week. Message and data rates may apply.

Reply STOP to a text to unsubscribe from that messaging program. Reply HELP for help, or contact us below. Use the unsubscribe link in a marketing email to opt out of marketing email. We may still need to communicate with you about an existing transaction or service through an appropriate channel.

We do not sell or share text-message opt-in records or SMS consent with third parties for their marketing. Messaging service providers may process the information needed to deliver and support our messages.

Your choices

You can manage cookies through your browser and advertising preferences through your Google or Meta account. Blocking cookies may affect site features and does not necessarily stop server-side measurement. Contact us to ask about access, correction, deletion or available privacy choices. We may need to verify your request and retain information required for transactions, legal obligations, dispute resolution or security.

Retention and security

We retain information as needed for the purposes described here and applicable business and legal requirements. We use safeguards to protect information, but no internet transmission or storage system is completely secure. Our services are intended for vehicle owners and customers, not children under 13.

Contact and updates

Email info@imperialautolab.com or call 561-200-1941. You may also write to Imperial Auto Lab LLC at the shop address above. We update this page when our practices change; the effective date identifies the latest version.